The Significance of Occupants Satisfaction on the Maintenance Planning Process

Abstract In general standardization and maintenance of a building, numerous plans, procedures, guidelines are essential for the appropriate management such structure to meet expectations withstand any form problems that may erupt from its usage. situations employing inadequate improper architecture in building services, outcome leads compromise purpose design thereby causing dissatisfaction users(occupants). The occupants often complaints increase cost. main focus this paper suggests use planning process avoid accruing extra costs on both housing provider user. This further highlights effectiveness significance occupants’ satisfaction with provided their homes. achieving objective, survey was conducted data gathered were analyzed using analytical tools as frequencies ANOVA. study reveals level issues property safety measures put place within building. Finally, result generated recommends proper while prioritizing maximum customer satisfaction.